For teams on Zendesk
Artica knows what your customers are asking, shows you what your help center is missing, and makes it easy for you to fix it.
12 topics have no article.
Together they account for 384 tickets in the last 30 days.
18 covered · 7 partly covered · 12 not covered
12-month trend
Customers might ask
I built an entire consulting career around one thing: helping businesses figure out what their customers were actually asking, and building the help center to answer it. I did it for more than a hundred companies, and each time it took months and cost tens of thousands of dollars.
I built Artica to get you the same result in a day, at a fraction of the cost.
Hosam - Founder of Artica · LinkedIn ↗
You don't know what your customers are asking, and you can't report on it.
Nobody reads every ticket. So what customers actually ask lives nowhere: not in a dashboard, not in a deck, not in anything you could show your team or your boss.
So the content that matters most never gets written.
Without the real questions, you can't write to the highest volume issues. Content gets made on instinct, and the most asked questions stay unanswered.
And now nothing can rely on your help center.
Your customers can't find answers. Your agents can't either. Your AI gives thin replies, search engines index the gaps, so tickets go up and trust goes down.
Real topics from real tickets, with volume and trend. The report you've never been able to run.
I was charged after I cancelled my subscription
12-month trend
Every topic, matched against your published articles. Covered, partly covered, or missing. You always know where you stand.
Start from a gap, capture a workflow in your browser, or begin with an outline. The article arrives already titled and structured. You add the answer. Artica doesn't invent it.
Capture a workflow, start from an outline, or begin blank.
Start a capture
Record a workflow with the extension, Artica drafts the article with AI.
Start with an outline
Give a title, AI generates a structured scaffold to fill in.
Create a blank article
Open an empty editor and write it yourself.
Formatted, structured, ready to publish. It lands as a draft, and you hit publish.
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If you cancelled but saw another charge, here's how to confirm the cancellation and request a refund.
Your customers, your agents, and your chatbot all pull from a help center that finally has what they need. Issues resolve without a ticket, and the volume curve bends the way it's supposed to.
Every account starts with a complete audit of your last 30 days, free to read for 30 days: the questions your customers keep asking, and every gap in your help center. See it all first. Then decide if you want to keep going, for $399 a month.
Free 30-Day AuditArtica isn't a bot. It's what your bot reads. Most AI support underperforms because the help center beneath it is thin. Artica finds the gaps, helps your team fill them, and everything that answers from your content gets better at once: the bot, search, self-serve, your agents.
No. Zendesk stays your help center and your system of record. Artica reads your tickets, and pushes article drafts back. It never hosts anything.
Your team. Artica gives you the question, the framing, and the structure. It won't invent a resolution it doesn't know, because that's how help centers end up confidently wrong.
It never writes to your tickets. Your queue is read-only to Artica, always. It writes to your help center only when you click export, and always as an unpublished draft that you publish yourself.
It's read, embedded, and deleted as we go, not in a cleanup pass afterwards. What persists is topic labels and counts, never a customer's words. Ticket text has nowhere to live in Artica, and an automated check on every code change keeps it that way. See how we enforce it →
Yes. Every topic, every gap, real ticket counts, yours to keep. The paid plan doesn't unlock a better audit. It keeps the audit fresh and lets you act on it.
Depends on your volume. Connect, close the tab, and we'll email you when it's ready.
Yes, about 300 resolved tickets in the last 30 days. Below that there aren't enough tickets to find reliable patterns, so we'll tell you that instead of running a thin audit.
Then you'll know, free, and you'll have the receipt.
Not yet. Zendesk first, done properly.